Politique de remboursement
30-night sleep trial
Finding the right pillow takes more than a few minutes. That is why you can try your TIVELUNE pillow for 30 nights, starting on the day it is delivered.
Let your child try the pillow at home. If it is not the right fit, you can request a return by email within 30 nights of delivery.
You can request a return even if the pillow has been unpacked and used for sleeping. Opening the packaging or using the pillow as intended does not exclude a return under the sleep trial.
Pillows purchased with a discount or as part of a set are also eligible for the 30-night trial.
How to request a return
Email contact@tivelune.com with:
- Your order number
- The name or email address used for your order
- The item or items you would like to return
You are welcome to tell us why the pillow was not the right fit. This feedback is optional.
We will reply with return instructions, the correct return address, and information about any applicable return shipping costs.
Please contact us before sending anything back. You can request your return through our email address. Do not send your return to the address on the original shipping label unless we specifically instruct you to do so.
Condition of returned items
Normal use during the 30-night trial is allowed. Please return the pillow and any included cover clean, dry, and securely packed.
Damage caused by misuse or failure to follow the care instructions is excluded from the sleep trial. Original packaging is helpful, but other suitable protective packaging is also accepted.
Return shipping costs
Free shipping on your original order does not automatically include free return shipping. Together with the return instructions, we will inform you of any applicable return shipping costs before you send the item back.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or with an incorrect item, please email contact@tivelune.com as soon as possible.
Include your order number and, if possible, photos of the issue and the packaging so that we can review the case and help resolve it.
Refunds
Once we have received and inspected your return, we will email you the outcome.
Approved refunds are processed within 10 business days using the original payment method. Your bank or payment provider may need additional time before the refund appears in your account.
The refund is based on the amount actually paid after all discounts. If you return part of a set, we will confirm the refund amount before you send the items back.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.
Contact
For return requests or questions about the sleep trial or refunds, contact contact@tivelune.com.
Your statutory rights under applicable consumer protection laws are unaffected by this policy.
