Terms and Conditions of Sale

Article 1 – Seller Information

The website tivelune.com is operated by the seller referred to in these Terms as “TIVELUNE.”

Article 2 – Scope

These Terms and Conditions of Sale apply to purchases made on tivelune.com between TIVELUNE and individual consumers.

By placing an order, you acknowledge that you have reviewed and accepted these Terms.

Article 3 – Products

The essential features of our pillows and pillowcases are described on the corresponding product pages.

Product photographs are for illustrative purposes. Minor differences in color or appearance may result from your screen settings or normal manufacturing variations. These differences do not affect the product’s essential features.

You are responsible for choosing a pillow height appropriate for your child’s age and needs. Information provided on this website is not a substitute for medical advice.

Article 4 – Prices

Prices are listed in euros and include all applicable taxes unless otherwise stated.

Any applicable shipping charges are displayed before you finalize your order.

TIVELUNE may change its prices at any time. However, the price charged will be the price displayed when your order is placed.

Article 5 – Orders

To place an order, select your products and options, review your cart, provide the required shipping information, and choose a payment method.

You can correct any errors before submitting payment.

An order is finalized once payment has been approved and a confirmation email has been sent, subject to product availability and any necessary fraud checks.

TIVELUNE may refuse or cancel an order in cases of suspected fraud, payment issues, an obvious pricing error, or an unresolved dispute relating to a previous order.

Article 6 – Payment

Accepted payment methods are displayed at checkout.

Payment is due immediately. Transactions are processed by secure payment providers. TIVELUNE does not store your complete payment card or bank account details.

Article 7 – Shipping and Delivery

Shipping terms, delivery destinations, estimated delivery times, and applicable charges are described on our Shipping page.

The risk of loss or damage passes to you when you take physical possession of the product, except where otherwise provided by law.

Article 8 – Right of Withdrawal

Consumers have a statutory right to notify us of their decision to withdraw from a purchase within 14 days of receiving the product.

The procedure, exceptions, return address, and refund conditions are provided on our Returns and Refunds page.

Article 9 – Statutory Warranties

Products are covered by the statutory guarantee of conformity and the warranty against hidden defects under French law.

If a product does not conform to the contract, you may request that it be brought into conformity, including through repair or replacement, subject to the conditions established by law. If these remedies are impossible or disproportionate, you may be entitled to a price reduction or termination of the contract under the applicable legal conditions.

These statutory protections apply independently of any commercial warranty that TIVELUNE may offer.

Article 10 – Liability

TIVELUNE is responsible for fulfilling its obligations within the limits established by law.

TIVELUNE cannot be held liable for damage resulting from misuse of a product, failure to follow care instructions, product modifications, or use for a purpose other than its intended purpose.

Nothing in these Terms limits any mandatory consumer rights.

Article 11 – Force Majeure

Neither party will be held liable for a delay or failure to perform caused by a force majeure event recognized under French law.

Article 12 – Intellectual Property

The TIVELUNE brand, logo, photographs, illustrations, text, and graphic elements on this website are protected by intellectual property rights.

Unauthorized reproduction, modification, or use is prohibited without prior written permission.

Article 13 – Personal Data

Information about how personal data is processed is provided in our Privacy Policy.

Article 14 – Complaints and Mediation

For any complaint, please first contact TIVELUNE at [ contact@tivelune.com].

You must register with an accredited consumer mediator before completing this section.

Article 15 – Governing Law

These Terms are governed by French law. This does not deprive consumers residing in other countries of any mandatory protections that may apply in their country of residence.

Any dispute that cannot be resolved amicably will be submitted to the courts having jurisdiction under the applicable legal rules.