Shipping

Free Shipping

Standard shipping is free on all orders shipped within the continental United States, with no minimum purchase required.

For other destinations available at checkout, any applicable shipping fees will be displayed before the order is confirmed.

Order Processing

Orders are generally processed within [5 to 10] business days after payment is confirmed.

Orders placed on weekends or public holidays are processed starting on the next business day.

Estimated Delivery Times

After shipment, standard delivery within the continental United States generally takes [5 to 10] business days.

These delivery times are estimates only. Delays may occur during peak periods, public holidays, or due to circumstances beyond our control.

Order Tracking

Once your order has shipped, you will receive an email containing your tracking number or tracking link when tracking is provided by the carrier.

Please also check your spam or junk folder.

Incorrect Address or Unclaimed Package

Customers are responsible for providing an accurate shipping address at checkout. If you notice an error, please contact us as soon as possible at [contact@tivelune.com].

If a package is returned to us because of an incomplete or incorrect address, or because it was not collected, the cost of reshipping may be charged to the customer.

Damaged or Missing Package

If your package appears to be damaged, please take photos before opening it and contact us as soon as possible at [contact@tivelune.com], including your order number.

If tracking shows that your package was delivered but you have not received it, please first check with household members, neighbors, your building manager, and the carrier, then contact us.